Terms and Conditions

Business Name: BirchBark Dog Training
Owner and Trainer: Thomas Kenny (Tommy)
Operating Area: United Kingdom
Contact Email: info@birchbarkdogtraining.co.uk

Services

Private Training:
1-2-1 sessions with the client and their dog. Sessions will take place at a location agreed upon prior to booking confirmation, often in Ladybank (Fife) or Leven (Fife) depending on the client’s needs. House visits may also be recommended if client finds that agreeable.

Phone Consultation:
Advisory sessions for existing clients conducted over the phone to address specific ongoing concerns or furthering training goals.

Payment Terms

  • Rates (for clients before 31st October 2025):

    • Prior rates as agreed in the booking information sent to you by email or SMS/Whatsapp text, are valid for six (6) months from the initial enquiry date. After this period, Birchbark Dog Training reserves the right to modify rates thereafter if necessary. Clients are under no obligation to continue with our services if they do not wish to accept the revised rates.

  • Rates (for New clients from 31st October 2025 onwards):

    • First private training session: £65, payable in full prior to the session. Session duration of approximately 75 minutes.

    • Follow-up sessions: £45*, payable on the day. Session duration of approximately 60 minutes.

    • Our current rates are valid for the duration of six (6) months from date of the initial enquiry. After this period, Birchbark Dog Training reserves the right to modify rates thereafter if necessary. Clients are under no obligation to continue with our services if they do not wish to accept the revised rates.

    *Payments can be made via cash or bank transfer. Bank transfer details will be provided upon booking.

Cancellations

  • Less than 24 hours' notice: Forfeiture of the session fee.

  • 24 hours or more notice: Clients may choose to reschedule or request a refund if already paid.a

Insurance and Liability

BirchBark Dog Training is fully insured through Petplan Sanctuary (underwritten by Brooks Braithwaite). Coverage includes:

  • Public Liability: £5,000,000

  • Professional Indemnity: £100,000

  • Loss/Theft of Keys: £10,000

  • Care, Custody, and Control of Animals: £1,250 per animal

  • Custodial Responsibility: £10,000

XL Bully Type Dogs: Coverage includes specific terms under Section 8 of the Dangerous Dogs Act 1991:

  1. A Certificate of Exemption must be obtained as required by law.

  2. Dogs must be muzzled and restrained on a lead at all times in public places by a person aged 16 or older.

  3. Dogs must be muzzled and restrained in private spaces when around individuals other than the insured, employees of the insured, or household members.

Clients are liable for any harm caused by their dog. While BirchBark Dog Training carries public liability insurance, clients are advised to also have third-party liability insurance.

BirchBark Dog Training does not accept liability for injury to the dog owner or damage to the owner’s property caused by their own animal.

Behaviour & Safety

  • Clients are responsible for providing accurate information about their dog’s health and behaviour, including any incidents involving aggression or anxiety. Failure to disclose this information may result in the termination of services.

  • BirchBark Dog Training reserves the right to report any dog that is believed to pose a threat to others.

Photos & Videos

  • Photos or videos may be taken during training or walking sessions for social media, advertising, or instructional purposes. Group workshops may include a group photo. If you do not wish for you or your dog to appear, please inform us at the beginning of any session.

Legal Jurisdiction

  • Any disputes arising from BirchBark Dog Training’s services are governed by Scots law and must be filed in Scottish courts.

Additional Terms

  • Training outcomes may vary based on the dog’s temperament, consistency of training, and owner’s involvement.

  • BirchBark Dog Training reserves the right to refuse service if the trainer deems it unsafe or unsuitable.

  • By making a booking and providing the required payment, clients agree to these terms and conditions.

For any questions or clarifications, please contact Tommy at info@birchbarkdogtraining.co.uk.

Effective Date: This version of the Terms and Conditions is effective as of 31st October 2025.